Privacy Policy

Last Updated: January 05, 2025

Thank you for using Porto!

Welcome to the Privacy Policy of Porto ("Porto", "we", "our", or "us"). Porto is owned and operated by the entity set out in Section 12 (Contracting Entities) of the Privacy Policy, depending on your country of residence or establishment. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use the Porto Platform.. At Porto, safeguarding your personal information and maintaining your trust are core to our commitment. This Privacy Policy is designed to provide clear and transparent information about how we collect, use, and protect your data when you interact with our venue booking Platform, visit our website, or use our services. Users agree to this policy when using the Platform, services, or providing personal information. This Privacy Policy applies to Porto's data handling practices but does not extend to the actions of third parties, Venue Partners, or any other entities not owned or controlled by Porto. Users are encouraged to exercise caution and verify permissions and approvals before sharing personal information with third parties connected to our Platform. By providing personal information, you confirm compliance with applicable laws and consent requirements, enabling us to use your data for the purposes specified in this policy. Please note that we may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy regularly to stay informed of any modifications. Your continued use of Porto after such updates signifies your acceptance of the revised terms. Thank you for choosing Porto and entrusting us with your personal information. We are dedicated to creating a secure, transparent, and reliable Platform for all users.

1. SCOPE OF THIS PRIVACY POLICY:

1.1 This Privacy Policy details Porto’s practices regarding the collection, use, disclosure, and processing of personal information in connection with:

• Our Platform, including the website and mobile applications (collectively referred to as the "Platform"), as well as related products and services (collectively, the "Services").
• Individuals such as current, former, and potential users, Venue Partners, advertisers, business collaborators, suppliers, vendors, and other stakeholders.
• Any other persons interacting with or whose personal data is collected through their engagement with our Services or communications about our Services or business.

1.2 Porto recognizes that personal data usage may differ based on specific scenarios. This Privacy Policy serves as a general guide to our data protection and privacy practices, outlining our commitment to transparency, accountability, and compliance with applicable laws.

1.3 This Privacy Policy applies to all users of the Porto Platform, including Clients and Venue Partners, across all jurisdictions in which Porto operates.

2. DATA COLLECTION:

2.1 Personal Information: Porto collects essential personal details to facilitate your interaction with our Platform and Services. This may include your name, email address, phone number, location data, billing information, and other contact details, all of which are necessary for processing orders and ensuring a seamless user experience.

2.2 Device Information: To enhance the performance and usability of our Platform, we collect information about the devices you use to access our Services. This includes your IP address, browser type, operating system, and general browsing data, which help us optimize compatibility and navigation.

2.3 Usage Data: Porto gathers data on how you interact with our Platform, including pages viewed, time spent on each page, and products explored. This information enables us to analyze user behavior and continuously improve and personalize our Services.

2.4 Technical Data: We collect additional technical data such as login credentials, time zone settings, browser specifications, IP address, geographical location, and operating system details to ensure the security and functionality of our Platform.

2.5 Communication Data: If you communicate through the Platform about orders, such as discussing rescheduling or other inquiries, we collect and store those communications to enhance the support experience.

2.6 Information About Others: You may provide information about others, such as when referring a friend, sending a gift delivery, or participating in shared wallets. This could include the recipient’s name, email, delivery address, or relationship details. By providing such information, you confirm that you have the necessary permissions to share it with Porto.

2.7 Processing of Payments Information: When you use the Payment Services, the Payments processor requires certain financial information (such as your bank account or credit card information) in order to process payments and comply with applicable law.

2.8 Marketing Insights: Porto occasionally conducts surveys, contests, or events, and may collect information such as your name, email address, phone number, and employer details to tailor marketing efforts and explore potential service offerings.

2.9 Social Media and Third-party Platforms: If you interact with Porto through social media or third-party accounts, we may collect data shared on these Platforms. This may include profile information and other publicly available details (e.g., "profile picture, name, or shared posts"), subject to the respective Platform's privacy practices.

2.10 Subscription to Our Mailing List: When you subscribe to Porto's mailing list, your email address is used to send updates, promotions, and relevant news about our Services.

2.11 Data Collection for Legal Compliance: We collect and retain data to comply with legal obligations or manage legal proceedings. This may include information required to demonstrate our compliance with applicable regulations or address litigation matters.

2.12 Other Sources of Data Collection: Porto may obtain additional data from public databases, marketing partners, or social media Platforms. This may include profile details, marketing insights, or data from sponsored listings, all aimed at improving our Services.

3. UTILIZATION OF COLLECTED INFORMATION:

3.1 Marketing Communications: Porto uses the contact information you provide to keep you informed about our latest products, services, promotions, and updates. These communications are tailored to your preferences, ensuring they are relevant and aligned with your interests.

3.2 Platform Integration and Collaboration: Porto’s Platform is designed to function as a centralized hub, streamlining functionalities and fostering collaboration among users. This approach enhances overall engagement and delivers an improved user experience.

3.3 Continuous Improvement: We actively collect and analyze user feedback and interaction data to refine and optimize our services. This ongoing process enables us to remain responsive to market trends and adapt to evolving user needs.

3.4 Customer Support: The information we collect is used to provide comprehensive Customer Support. Our dedicated support team is available to address your inquiries, concerns, or issues, ensuring timely assistance and a seamless user experience.

3.5 Data Integrity and Security: We can collect your information for maintaining the integrity and security of your data as it is our top priority. Porto implements stringent security measures, including encryption, secure servers, and controlled access protocols, to safeguard your information.

3.6 Fraud Prevention: Porto employs advanced monitoring systems and authentication mechanisms to detect and prevent fraudulent activities. These measures ensure the safety of your transactions and account.

3.7 Legal Compliance: We process personal data in compliance with applicable legal requirements, including those related to user consent, contractual obligations, legal regulations, and legitimate interests.

3.8 Third-Party Partnerships: Your information may be shared with trusted third-party partners to enhance the products and services available through our Platform. This ensures a better, more comprehensive user experience.

3.9 Business Security and Protection: We use your information to secure and protect our operations, assets, and technology resources. This includes monitoring for and addressing fraudulent activities, cyber threats, or risks to the safety and rights of users.

3.10 Legal Rights Defense: Porto may use your information to defend legal rights, respond to claims or disputes, and establish or protect our rights or interests in legal proceedings.

3.11 Business Transactions Planning: Your data may be utilized during business planning or corporate transactions, including mergers, acquisitions, asset sales, restructuring, financing, or bankruptcy processes.

3.12 Auditing and Corporate Governance: Porto uses collected information for auditing, compliance, corporate governance, and operational purposes. This includes financial and tax audits, risk assessments, and adherence to privacy, security, and legal obligations.

3.13 Community Engagement: Porto may use your information to support community initiatives and activities, aligning with our mission to promote well-being within the communities we serve.

3.14 Other Uses: In specific situations, Porto may request your explicit consent to use or share your information with third parties for purposes not explicitly detailed in this Privacy Policy.

4. SHARING YOUR INFORMATION:

4.1 Legal Requirements and Protection of Rights: Porto may disclose your information if mandated by law, legal proceedings, or to protect the rights, property, or safety of Porto, its users, or others. This includes responding to court orders, law enforcement requests, or legal obligations. Additionally, we may share information to investigate or prevent fraud and mitigate financial risks.

4.2 Third-Party Service Providers: We may share your data with trusted third-party service providers that assist Porto in delivering its Services. These providers include payment processors, data analytics firms, email service providers, hosting Platforms, customer support services, and marketing partners. All such parties are contractually obligated to protect your information and use it only for purposes aligned with this Privacy Policy.

4.3 Marketing Communications: With your consent or as permitted by applicable law, Porto may share your information with third-party marketing partners to send you promotional materials about products and services that may interest you. You may withdraw your consent for these communications at any time.

4.4 Affiliates: Your data may be shared with Porto's affiliates, such as subsidiaries, joint ventures, or other entities under common ownership or control. These affiliates will adhere to the principles outlined in this Privacy Policy when handling your information.

4.5 Business Partners: We may share your information with select business partners to provide products, services, or promotions that complement your use of Porto's Platform. These partners may use your data to enhance their offerings or deliver collaborative services.

4.6 Social Media Integration: When accessing Porto through a social media network, your profile information, such as your name, profile picture, and interactions with our Platform, may be visible to your contacts on that network. Please review the privacy settings of the respective social media Platform for more control over how your data is shared.

4.7 Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your data may be transferred to the acquiring or successor organization. This entity will assume the rights and obligations described in this Privacy Policy regarding your information.

5. COOKIES, TRACKING, AND ANALYTICS:

Porto uses cookies, tracking technologies, and analytics tools to enhance your experience, improve the performance of our Platform, and deliver personalized services. This Cookie Policy explains how and why we use these technologies, as well as how you can manage your preferences.

5.1 What Are Cookies?

Cookies are small text files stored on your device by a web server when you interact with our Platform. These files are unique to each user and can only be read by the server that issued them. Cookies are commonly used to improve website functionality, analyze web traffic, and personalize user experiences.

5.2 Types of Cookies We Use:

We use both first-party and third-party cookies on our Platform. These cookies are classified as follows:

a) Essential Cookies: These are necessary for the functioning of the Platform, such as enabling you to log into secure areas, complete transactions, and navigate between pages.

b) Performance Cookies: These cookies collect information on how users interact with the Platform. They allow us to analyze performance and improve functionality by monitoring page load times, traffic sources, and user interactions.

c) Functional Cookies: These cookies help personalize your experience by remembering your preferences, such as language, location, and other settings. This allows us to provide a tailored and more user-friendly experience.

d) Advertising and Targeting Cookies: These cookies track browsing behavior across different websites and devices, allowing us and third-party advertisers to deliver more relevant ads based on your interests.

5.3 Cookies on Porto’s Platform:

a) Porto uses cookies and similar technologies to gather statistical information, including details such as Internet log information and user behavior data.

b) Cookies enhance your experience on our Platform by enabling features such as session continuity, remembering preferences, and providing personalized recommendations.

5.4 Cookie Functions:

a) Automatic Recognition: Cookies help automatically recognize your browser as you navigate across different pages of our Platform, making it easier for you to interact with us.

b) Personal Data Security: Cookies generated by Porto and third-party cookies may track personal identifiers.

c) Declining Cookies: While you can reject cookies through your browser settings, please be aware that doing so may limit access to certain features and functionalities of our Platform.

5.5 Managing Tracking Technologies: You can manage cookie preferences and opt-out of some types of tracking technologies by adjusting your browser settings. Most modern browsers allow you to block or delete cookies and manage other tracking technologies. However, blocking these technologies may impact your experience on our Platform and limit some features.

5.6 Do Not Track Signals: At this time, Porto does not recognize or respond to "Do Not Track" signals or similar mechanisms that allow users to opt out of tracking. Please review your browser settings for more information on managing tracking preferences.

5.7 Third-Party Analytics Providers: Porto uses third-party services like Google Analytics to understand how our Platform is being used and to measure the effectiveness of our content and advertisements. These third parties may use cookies, web beacons, and similar technologies to collect data about your interactions with our Platform, including your IP address, device type, and browsing behavior.

5.8 Third-Party Advertising: We may work with third-party advertising companies to display ads on our Platform. These companies may use cookies and tracking technologies to collect data about your visits to Porto and other websites, enabling them to deliver targeted ads based on your interests. These cookies may also track your behavior across devices.

6. DATA STORAGE AND SECURITY MEASURES:

Porto takes robust measures to safeguard your personal data and ensure its security. We are committed to protecting your information through a combination of industry-standard data storage practices and advanced security protocols.

6.1 Data Retention Policy:

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, regulatory, or business requirements. Upon your request, we will delete or anonymize your data in accordance with applicable laws and our internal data retention policies.

6.2 Storage and Accessibility:

a) Personal data provided through our Platform is primarily stored within secure data centers, ensuring compliance with relevant privacy regulations and confidentiality standards.

b) In some cases, data may be transferred outside of the country where it was collected. This will only occur in accordance with our Privacy Policy and following strict data protection measures to ensure the security of your information.

6.3 Security Measures

a) Porto employs advanced security technologies and encryption methods to protect your data from unauthorized access, misuse, or loss. These measures include secure servers, firewalls, and data encryption during transmission.

b) While we take significant steps to protect your data, it is important to understand that no online system can be completely secure. We cannot guarantee absolute protection against all potential threats, such as hacking or unauthorized access.

c) Our Platform does not provide any express or implied warranties regarding the security of our website or the integrity of your personal data.

d) Porto disclaims any liability for security breaches or incidents resulting from third-party actions, including unauthorized access or acquisition of personal data.

e) Users are strictly prohibited from attempting to bypass our security measures. Any attempts to compromise the integrity of our security protocols will be treated as a violation of our terms of service.

7. YOUR RIGHTS:

At Porto, we are committed to ensuring that you have full control over your personal data. You have several rights regarding how your information is handled. Below are the rights available to you under our Privacy Policy.

7.1 Update Account Information:

a) You have the ability to update and modify your account information at any time by logging into your account and accessing your profile settings.

b)You may adjust your preferences and personalize your account to reflect your current needs and preferences.

7.2 Opt-Out of Promotional Communications:

a) To stop receiving promotional emails or marketing messages, you can click the "unsubscribe" link provided in any email we send you.

b) We will promptly process your opt-out request to ensure you no longer receive these communications.

7.3 Essential Communications:

a) Although you may opt out of promotional emails, we may still need to contact you for essential transactional or administrative purposes.

b) These communications include important notifications related to your account, such as account verification, payment confirmations, updates to service features, and legal or security notices.

7.4 Account Assistance:

a) If you need assistance with reviewing, updating, or managing your account information, please contact our support team directly at support@porto.com.

b) We are dedicated to addressing any questions or concerns you may have regarding your account and personal data.

7.5 Managing Tracking Technologies:

a) To manage cookies and other tracking technologies, refer to your mobile device or browser settings for instructions on how to delete or disable these tools.

b) Please note that disabling tracking technologies may impact the functionality of certain features on our Platform and limit our ability, as well as that of our partners, to offer personalized advertising or services.

8. LINKS TO THIRD-PARTY WEBSITES:

8.1 Accessing Third-Party Websites: Porto's Platform may include links to external websites, services, or applications, such as advertisements, social media, or other third-party offerings. These sites are not operated, managed, or controlled by Porto. When you click on such links and are directed to external sites, any information you share with those third parties is governed by their own privacy policies and practices, not by this Privacy Policy. We do not guarantee the security, privacy, or accuracy of information on these external websites.

8.2 Understanding Third-Party Practices: Before providing any personal information to third-party websites, we strongly recommend reviewing their privacy policies to understand how they collect, use, and protect your data. It is important to take appropriate precautions to ensure the safety of your personal information when interacting with external sites.

8.3 Disclaimer: Porto does not endorse, control, or assume responsibility for the content, privacy policies, or security practices of any third-party websites, services, or applications that are linked to or from our Platform. You access these external sites at your own risk, and Porto disclaims any liability related to the use of these websites or their handling of your personal data.

9. CHILDREN'S PRIVACY:

9.1 Porto does not knowingly collect, request, or sell any personal information from individuals under the age of 18, nor do we allow minors to register or use our Platform. Our services and content are intended solely for individuals over the age of 18. If we learn that we have unintentionally collected personal information from a minor without obtaining parental consent, we will take immediate action to delete such information. If you are a parent or legal guardian and believe that we may have inadvertently collected personal information about your child, please contact us immediately at support@porto.com.

1. UPDATES TO OUR PRIVACY POLICY:

10.1 At Porto, we are committed to maintaining transparency and safeguarding your privacy. To this end, we regularly review and enhance our privacy practices. Any updates or changes to this Privacy Policy will be communicated promptly and made available on this webpage to ensure you are informed and empowered. We encourage you to review this policy periodically, as we may update it to reflect changes in our operations or legal obligations.

10.2 Important updates to this Privacy Policy will be highlighted by revising the "last modified" date at the top of this document. We may also notify you of significant changes through notifications on our Platform or other appropriate communication channels. Your continued use of our services following the publication of any revised Privacy Policy will signify your acknowledgment, understanding, and acceptance of the updated terms.

11. CONTACT US:

11.1 If you have any questions or requests regarding your personal information, or if you wish to exercise any of your rights under this Privacy Policy, please feel free to contact us at: support@porto.com.

12. Contracting Entities.

Your contracting entity depends on your place of residence or establishment and the nature of your activity on the Porto Platform.

For Users in the Middle East, Africa, and Asia (excluding Russia)

For Users in Russia and CIS Countries

If you change your place of residence or business establishment, your contracting entity will change accordingly, and the applicable Privacy Policy version will be determined by your new location.